NL
Neville L

1 reviews | Active since Dec 2016

24 Nov 2022, 15:51

Poor Service

This Bank provides an email address to report "phishing" emails, but they do nothing about emails I send to the address - they choose to rather ignore my emails. Maybe they should respond saying thank you for reporting this "phishing" email to us. This is not the 1st time that I have been ignored. Try and do what Absa does. They acknowledge the client's email and tell you what they intend to do. Why bother to have a "phishing" email address and do nothing. The address I used is Phishing@standardbank. co. za

0
Replies (1)
Standard Bank
Standard Bank's reply24 Nov 2022, 16:00
Official
Good day Neville

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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