Poor service

*Poor Service Delivery at Chris Hani Standard Bank Branch*

We had an extremely upsetting experience at the Chris Hani Standard Bank branch. While waiting at the help desk for assistance, a staff member approached us in the most unprofessional and disrespectful manner.

Without so much as a greeting, she harassed us in front of other customers, rudely telling us we could not wait for her as she was “busy at the ATMs.” Her tone and conduct were shockingly rude and inhumane — completely unbecoming of someone representing your brand.

When we raised this with the branch manager, we were told that she has already been receiving bad feedback regarding this staff member’s attitude. Yet, it seems nothing is being done to call her into order or correct her behavior. This makes it even more concerning because the problem is clearly known but not addressed.

To make matters worse, her name tag was not visible, which makes it difficult to hold her personally accountable. This incident took place at approximately 11h00.

The face of your company cannot be someone who treats customers with such disregard and disrespect. We left the branch very upset, and it is unacceptable that Standard Bank allows this kind of service delivery to continue despite repeated complaints.

We expect urgent intervention and corrective action.