Poor Service

I was contacted by someone at Norman Bisset regarding my Standard Bank Loan because it has been handed over to them apparently i'm one month behind. I made a payment to that loan account of R500 on 09/04/2020 and asked for a deduction of the normal installment together with the R270 arrears amount for my April deduction.

I didn't receive any sms at all to tell me that my loan is arrears so that I make the payment because according to me the bank was supposed to deduct the entire amount. Now I am told I need to make payments at the bank on a monthly basis.

This is unfair,my loan cannot be handed over when the fault is at Standard Bank, because I made an EFT payment to my account and the way it looks it wasn't allocated I honestly don't know what happened because it was not the first time making an EFT payment to my loan account

I sent Standard bank an email with regards to this on May 8th and up until today I have never gotten a reply from them