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graceous R
1 reviews | Active since Feb 2016
23 Feb 2024, 12:10
Poor Service
Poor service at a high grade at olievenhoutbosch branch.
Only one consultant working while another's are holding laptop not assisting clients.
We only needed a stamp on our forms but we waiting for more than an hour while there just 3 clients waiting for 1 consultation who was at table 2 wearing glasses.
The gentleman on table 1 and the lady at table 3 were having their own conversation.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
23 Feb 2024, 12:11Dear Graceous ,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply23 Feb 2024, 12:11
Official
Dear Graceous ,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
27 Feb 2024, 10:59Dear Graceous,
We would like to thank you for giving us the opportunity to investigate and escalate your matter.
We are glad that the management team has acknowledged the concerns raised and will ensure they look into providing better service in the branches.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to investigate and escalate your matter.
We are glad that the management team has acknowledged the concerns raised and will ensure they look into providing better service in the branches.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Feb 2024, 10:59
Official
Dear Graceous,
We would like to thank you for giving us the opportunity to investigate and escalate your matter.
We are glad that the management team has acknowledged the concerns raised and will ensure they look into providing better service in the branches.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to investigate and escalate your matter.
We are glad that the management team has acknowledged the concerns raised and will ensure they look into providing better service in the branches.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***