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TM
Tiego M

1 reviews | Active since Dec 2020

11 Nov 2023, 09:43

Poor Service

Poor service from Standard Bank. Changed surnames and submitted all the required documents for POPIA and replaced the bank cards.

Had to replace one of the cards due to suspected *****ulent activity. Upon collection, Standard Bank still issued the replacement card in my ****en surname.

This is time consuming. Get it right the first time!

0
Replies (10)
TM
Tiego M's update11 Nov 2023, 09:48
Reviewer Update
My online profile needs to be fixed as well using my current surname and not ****en surname. This has been months now with this problem.
Standard Bank
Standard Bank's reply11 Nov 2023, 09:55
Official
Dear Tiego

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback from our team. 

Kindest regards
Standard Bank Hello Peter Team 
***
TM
Tiego M's update14 Nov 2023, 18:18
Reviewer Update
I am still awaiting for my card issue to be resolved and for a call from Thabisile. I need to use my card and for my cellphone and banking app grievance to be resolved.
Standard Bank
Standard Bank's reply14 Nov 2023, 21:06
Official
Dear Tiego 

Thank you for getting back to us.

We're so sorry for the delay and we will flag this with our team.

Our team will be in touch with further feedback.

 Kindest regards
Standard Bank Hello Peter Team 
***
 




TM
Tiego M's update18 Nov 2023, 05:21
Reviewer Update
Has my banking and cellphone app profile been fixed since my cards will be issued for delivery/collection?
Standard Bank
Standard Bank's reply18 Nov 2023, 08:02
Official
Dear Tiego

Thank you for coming back to us.

Our team will look into your profile as a matter of priority, furthermore; our team has reached out to the relevant support team to ensure a speedy resolution is provided. Please be on the lookout for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team ***
TM
Tiego M's update20 Nov 2023, 17:35
Reviewer Update
Service is pathetic…profile and cards still not amended as requested.

Escalate this to be sorted out URGENTLY!!!
Standard Bank
Standard Bank's reply20 Nov 2023, 17:51
Official
Dear Tiego 

We sincerely apologize for the inconvenience.

We have followed up with our team and we will be in touch with further feedback.

Please be on the look out for further feedback.

 Kindest regards
Standard Bank Hello Peter Team 
***
 


TM
Tiego M's update21 Nov 2023, 13:31
Reviewer Update
I have received the cards in the correct surname-Thank you. The banker has escalated the cellphone and online banking app profile issue.
Standard Bank
Standard Bank's reply21 Nov 2023, 14:04
Official
Hi Tiego

We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. Please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, Standard Bank Hello Peter Team***