NM
Ntombekhaya M
1 reviews | Active since Jan 2022
01 Mar 2024, 11:02
Poor service
If I could rate this bank 0 I would.
I have been sent from pillar post by standard bank. I accidentally transferred funds into a loan account and now it seems impossible for me to get the funds back into my account. Each time I call I have to be on que for over 20 minutes only to be told that a request will be logged for me.
In October funds went out of my account to an online shopping site which I had no idea of.
I reported ***** and since then there has been no resolution to my request.
I ordered a new card it was never delivered.
Yhoo ha.a this bank should be renamed Frustration bank of Sou Africa
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
01 Mar 2024, 11:03Hi Ntombekhaya
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply01 Mar 2024, 11:03
Official
Hi Ntombekhaya
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
NM
Ntombekhaya M's updateReviewer Update
01 Mar 2024, 11:04Not to mention that they also debited my account.
NM
Ntombekhaya M's update01 Mar 2024, 11:04
Reviewer Update
Not to mention that they also debited my account.
Standard Bank's replyOfficial
01 Mar 2024, 11:04Hi Ntombekhaya
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply01 Mar 2024, 11:04
Official
Hi Ntombekhaya
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
NM
Ntombekhaya M's updateReviewer Update
01 Mar 2024, 12:35Actually I want my money not right hands and stuff. And I want it now Hayibo.
NM
Ntombekhaya M's update01 Mar 2024, 12:35
Reviewer Update
Actually I want my money not right hands and stuff. And I want it now Hayibo.
NM
Ntombekhaya M's updateReviewer Update
01 Mar 2024, 14:02I’ve been doing that and it is of no help. I want my funds into my account today. Your team has had enough time to “look” into the matter and that is the only part you’re good at. You’re forever looking into the matter and yet you are not fixing it. I worked hard for that money, it is mine and not yours to keep against my will.
NM
Ntombekhaya M's update01 Mar 2024, 14:02
Reviewer Update
I’ve been doing that and it is of no help. I want my funds into my account today. Your team has had enough time to “look” into the matter and that is the only part you’re good at. You’re forever looking into the matter and yet you are not fixing it. I worked hard for that money, it is mine and not yours to keep against my will.
Standard Bank's replyOfficial
01 Mar 2024, 14:37Good day Ntombekhaya
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Mar 2024, 14:37
Official
Good day Ntombekhaya
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***