Poor Service
What a poor service i received from standard bank prestige department. I called in to request for a loan paid up letter. Its been a week now since calling in, i have not received any letter. All is left, is for me to go to a bank that will take me serious. The prestige bankers are useless.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
26 Aug 2019, 21:26Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply26 Aug 2019, 21:26
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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's updateReviewer Update
26 Aug 2019, 21:51When are going to send the letter? Loan was settled in May, why is it so hard to just forward the letter?
's update26 Aug 2019, 21:51
Reviewer Update
When are going to send the letter? Loan was settled in May, why is it so hard to just forward the letter?
Standard Bank's replyOfficial
29 Aug 2019, 13:48Dear Mmabje Courtleigh Pholafudi
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply29 Aug 2019, 13:48
Official
Dear Mmabje Courtleigh Pholafudi
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***