Poor Service - Credit Life not prepared to cover debt.

Good afternoon, Standard Bank. I im incredibly disappointed and disgusted with you as an institution. I was retrenched in January. I do have credit life on the overdraft policy. I submitted all my documents to you. I got a mail back to say that the claim was declined stating that I was retrenched voluntary. There is no ways that I would take such a package as I am too young for that. I rep**** to that mail and now being flatly ignored. What makes this worse, is that it was my Birthday yesterday and my Dad put R2000 into my account as gift. I cannot withdraw it, but I want it refunded to me and I want you to rectify the situation!