Poor Service - Credit Card Division

<p>I've receive terriable terriable service from Standard Bank card division.</p> <p>Being a loyal customer for almost 20 years I'm shocked at the poor levels of service received.</p> <p>My credit card is about to expire the end of this month. I didn't get any notification of my expiration firstly. On the 10th October i called the card division and requested to for it to be delivered to a branch. 2 weeks later i followed up and the card was still not delivered. This week alone i called 3 times. Twice been put on hold and my call wasn't retrieved.</p> <p>Once was hold for sometime and consultant said she will call me back which she did to confirm details but again didn't come back to me.</p> <p>Sadly, it's a few days away from card expiring and i'm not any closer to getting my replacement card.</p> <p>This level of service is just shocking and horriable.</p>