poor service complaints department

<p>Hi </p> <p>I find it difficult that no one can contact me or has contacted me since i started the complaint</p> <p>App**** for a cresit card 8 nov 2016 Waited for mote thsn 10 days</p> <p> </p> <p>Went to the branch on 3 dec no one could help had to phone the call centre from the branch Waited 45 minutes then still no answer from the call centre</p> <p> </p> <p>Received email on 6 dec of a service manager assigned to it no reference number though</p> <p>Then all went quiet on 10 dec I</p> <p>Send an reply to the complaints again received an email with a reference number on 13 dec</p> <p> </p> <p>Today is the 20 th and still none forthcoming</p> <p>I am so peeved off that as i am a current client of your bank to be treated this way</p> <p> </p> <p>Please escalate this to the manager</p> <p> </p>