kG
kubashinee G
1 reviews | Active since Dec 2024
29 Dec 2024, 15:55
Poor service
I keep receiving this error when trying to increase the limit on my revolving loan.
"Our records show an unresolved issue on this application. Please visit a branch for assistance". This error occurs after the system approved the increase on the loan. I'm going back and forth for a month with no resolution. Everytime u getput through each department u have to re explain. Only to find out they never closed my previous loan a year ago even after I paid it off. I'm very angry. A client for over 15 years. Very poor service.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
29 Dec 2024, 16:05Hi Kubashinee
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Dec 2024, 16:05
Official
Hi Kubashinee
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
29 Dec 2024, 16:18Hi Kubashinee
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Dec 2024, 16:18
Official
Hi Kubashinee
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details. We will follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
kG
kubashinee G's updateReviewer Update
29 Dec 2024, 17:02Please can this be done urgently. I'm tired of waiting for u guys to get back to me. It mak3s u looked *************
kG
kubashinee G's update29 Dec 2024, 17:02
Reviewer Update
Please can this be done urgently. I'm tired of waiting for u guys to get back to me. It mak3s u looked *************
Standard Bank's replyOfficial
30 Dec 2024, 06:59Hi Kubashinee
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Dec 2024, 06:59
Official
Hi Kubashinee
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
kG
kubashinee G's updateReviewer Update
30 Dec 2024, 07:59Thanks I'm awaiting your response.
kG
kubashinee G's update30 Dec 2024, 07:59
Reviewer Update
Thanks I'm awaiting your response.
Standard Bank's replyOfficial
30 Dec 2024, 08:01Hi Kubashinee
You're welcome.
Kind Regards
Standard Bank Hello Peter Team
***
You're welcome.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Dec 2024, 08:01
Official
Hi Kubashinee
You're welcome.
Kind Regards
Standard Bank Hello Peter Team
***
You're welcome.
Kind Regards
Standard Bank Hello Peter Team
***
kG
kubashinee G's updateReviewer Update
30 Dec 2024, 12:04Still no resolution. No one is calling me back. I call ur agents wait 20 mins and get different stories each time going in circles this is becoming pathetic now. I am so angry. Really lost my trust in this Bank.
kG
kubashinee G's update30 Dec 2024, 12:04
Reviewer Update
Still no resolution. No one is calling me back. I call ur agents wait 20 mins and get different stories each time going in circles this is becoming pathetic now. I am so angry. Really lost my trust in this Bank.
Standard Bank's replyOfficial
30 Dec 2024, 12:55Dear Kubashinee
We sincerely apologize for the delay in responding.
Please note that we will follow up with our team and we will be in touch.
Kind regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in responding.
Please note that we will follow up with our team and we will be in touch.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Dec 2024, 12:55
Official
Dear Kubashinee
We sincerely apologize for the delay in responding.
Please note that we will follow up with our team and we will be in touch.
Kind regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in responding.
Please note that we will follow up with our team and we will be in touch.
Kind regards
Standard Bank Hello Peter Team
***