MM
Motshegwa M
1 reviews | Active since May 2016
10 Jul 2021, 11:25
Poor service, care less attitude, *********** agents
I ask again...can some show some care and give me a call regarding my dispute!!!???? Can my dispute be escalated!!??? This is why Capitec is performing more and way better than you guys. This is why they have more clients ****** right under your ugly nose!! You are about to lose me as your client also soon simply because of poor service!!!
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
10 Jul 2021, 23:15Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply10 Jul 2021, 23:15
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
MM
Motshegwa M's updateReviewer Update
13 Jul 2021, 09:21After so many attempts, phone calls at my own costs, no one from this bank bothered to contact me. My dispute was resolved with an sms saying it was rejected and someone will give me a call. I waited for that call to hear the reasons why it was rejected. I eventually decided to call the bank myself since no once is bothering from that stupid sms to contact me....until today. They always reply with a robot message saying "We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support "
No one has bothered after the below stupid message more than once. One last time...can you please resolve case *** and refund me back!!!! I'm still comparing other banks and I'm closing my accounts with you as soon as I get a good package from another bank.
No one has bothered after the below stupid message more than once. One last time...can you please resolve case *** and refund me back!!!! I'm still comparing other banks and I'm closing my accounts with you as soon as I get a good package from another bank.
MM
Motshegwa M's update13 Jul 2021, 09:21
Reviewer Update
After so many attempts, phone calls at my own costs, no one from this bank bothered to contact me. My dispute was resolved with an sms saying it was rejected and someone will give me a call. I waited for that call to hear the reasons why it was rejected. I eventually decided to call the bank myself since no once is bothering from that stupid sms to contact me....until today. They always reply with a robot message saying "We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support "
No one has bothered after the below stupid message more than once. One last time...can you please resolve case *** and refund me back!!!! I'm still comparing other banks and I'm closing my accounts with you as soon as I get a good package from another bank.
No one has bothered after the below stupid message more than once. One last time...can you please resolve case *** and refund me back!!!! I'm still comparing other banks and I'm closing my accounts with you as soon as I get a good package from another bank.