KK
Kgadi K
1 reviews | Active since Oct 2019
02 Oct 2023, 11:30
Poor service
To say I'm disgusted by Standard Bank will be an understatement. On the 29th I called in, enquiring about the Auto & General debit order which I did not approve. The consultant told me the debit order was not reflecting on the systems. To my dismay the debit order went off on the 30th September. That is unbecoming, unprofessional and definitely disgusting. Clients plan their lives and have budgets.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
02 Oct 2023, 13:05Hi Mamokgadi
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Oct 2023, 13:05
Official
Hi Mamokgadi
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Oct 2023, 14:05Hi Mamokgadi
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply06 Oct 2023, 14:05
Official
Hi Mamokgadi
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team