Poor Service

Std bank insurance and recoveries are so ***********. So on the 29th of July 2022, I received a call from a lady telling me that my account was behind with the R2800. I asked what the money is for, and she told me we paid less at the end of June 2022. I said to her that STD failed to debit the installment agreed on for that month and we made an EFT of the installment reflecting on the APP. Her reason for not debiting was that the debit account has an insufficient amount hence a debit order was not requested, but STD later requested payment after 10 days. When I asked her why the payment was done after 10 days and not on the agreed date because on both days the amount reflected on the account was insufficient, she failed to answer me and was very defensive and inconsiderate. As a way forward I asked her to move the policy amendment to July 2022, instead of June 2022 and she blatantly refused. I asked her to call my husband in order to make arrangements with her and she still refused. This lady was rather terrible and *********** to actually recover whatever was outstanding. I have now decided to move my account somewhere where I will be valued as a client. STD failed to inform us in June 2022 when payment was not received and decided to call in July 2022, why take a month to notify us, and why was the system not updated in time?