Poor service

Good morning. As I do almost every Saturday, I did my banking this morning at The Mall@Reds branch. They only opened at 08:40 because they could not find the keys for the door. Nobody bothered to come out and inform the customers in the queue about the problem. When I asked the manager why we could not use the "staff door" to enter, she said that is not allowed. (The doors are about 1.5m apart, right next to each other) Surely the manager can use her initiative and let clients use the other door? If I do not open my shop on time, I lose customers and money. You are Corporate, you do not care. You get paid whether you perform or not. It seems the closing of 90+ branches did not wake you up. As usual, unto deaf ears this will fall.