CS
Colin S
1 reviews | Active since Nov 2019
01 Nov 2019, 20:20
Poor service
We transferred my wife’s cell phone account to Standard Bank mobile around the middle of October. On around the 18th of October we initiated the process of international roaming. Despite continual follow ops my wife has been Paris for the past two days without any cell phone service. Thank goodness for WiFi otherworldly se we would have had no communication
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
02 Nov 2019, 07:18 Hello Colin
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)
Standard Bank's reply02 Nov 2019, 07:18
Official
Hello Colin
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)
CS
Colin S's updateReviewer Update
05 Nov 2019, 11:23Despite the assurance that the matter would be addressed as a matter of urgency the web site still indicates that international roaming has not yet been activated. Will this be sorted out before my wife returns from oversees, I wonder?
CS
Colin S's update05 Nov 2019, 11:23
Reviewer Update
Despite the assurance that the matter would be addressed as a matter of urgency the web site still indicates that international roaming has not yet been activated. Will this be sorted out before my wife returns from oversees, I wonder?
CS
Colin S's updateReviewer Update
05 Nov 2019, 12:08Thank you Standard Bank - the issue has been resolved although I was not advised
CS
Colin S's update05 Nov 2019, 12:08
Reviewer Update
Thank you Standard Bank - the issue has been resolved although I was not advised