poor service

I have not been helped by both the information email or the complaints email.

I am incredibly disappointed.

I downgraded from the private banking service due to non existent service and since then my credit card has disappeared from my mobile banking so that I can not pay it off. the amount is minimal.

I have an online share trading account with standard bank as well as web trader and shyft forex as well as a long history with the bank.

I request simply

1. please assist me to settle the credit account. 2. please downgrade me to your cheapest option.