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Tshepo T

1 reviews | Active since Jul 2017

13 Jun 2022, 14:05

Poor Service

I am sitting now at Standard Bank, waterfront in Bloemfontein, Free State..came here to ask assistant on their app which had been using bt the last 2 months I can’t do eft or do payments online. At their Help desk, they everything nothing comes right, they are even advising me to close the account and go back to FNB. It’s really sad, that we bring money to this banks and at the end they give a middle finger. Any surely it’s highly time I stick with FNB, Standard Bank seem to be useless.

0
Replies (5)
Standard Bank
Standard Bank's reply13 Jun 2022, 15:49
Official
Dear Tshepo, 

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 

Standard Bank Hello Peter Team
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TT
Tshepo T's update22 Jun 2022, 02:29
Reviewer Update
If you can do me a favour to close the account, it’s useless to banking with Std Bank, still I can’t do tranfers with your Bank app. I can only swipe using bank card, what a bank?



Standard Bank
Standard Bank's reply22 Jun 2022, 10:38
Official
Dear Tshepo Tshabalala

We have requested one of our consultants to get in touch with you to assist with your request. 
 
Regards,

Standard Bank Help Centre
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TT
Tshepo T's update23 Jun 2022, 11:37
Reviewer Update
Nothing yet, relax I will close the account since your bank app issues can’t be solved, even by their employees, so it’s worse to the customers.

Fix your internal issues, specifically your bank app, let it be user friendly to your staff first before it goes out to customers.

Anywhere,

Thanks for your poor service and ignorance to treat you customers right.


I am at fnb, waterfront.Opening a new account.


Standard Bank
Standard Bank's reply23 Jun 2022, 13:13
Official
Hello Tshepo

We have responded to you via email, please review and respond accordingly. We would like to get you sorted as soon as possible. 

Kind regards Standard Bank Help Centre 
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