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bernard A

1 reviews | Active since May 2015

21 Aug 2020, 21:13

Poor service

I decided to pay the outstanding amount on my revolving credit. I phoned the bank the next day and they then informed me that i have to go into the bank to close the account. I did that. After two days i received a phone call that i owe them R300 . The lady then said that they will deduct the money from my instalment that went of although i paid my account in full.

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Replies (2)
Standard Bank
Standard Bank's reply22 Aug 2020, 03:06
Official
 Hello Bernard,   Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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Standard Bank
Standard Bank's reply08 Sept 2020, 10:46
Official
Dear Bernard 

Thank you for allowing us the opportunity to look into your matter. 
We confirm that the matter was dealt and resolved accordingly.
Kind regards 
Complaint Resolution Centre 
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