1 reviews | Active since Nov 2021
Poor service by Standard bank south africa
Dear Standard Bank Team,
I am writing to formally raise my concern regarding the ***** block placed on my account. I was advised that the block would be lifted by Sunday, and that I would regain access to my funds. It is now Monday, and my account remains inaccessible.
As a result, all my debit orders have bounced, and companies have contacted me to advise that my account is frozen. Today marks the second round of debit orders, yet my account is still inactive. This situation has caused significant inconvenience and financial strain.
I was informed that Standard Bank would contact the necessary bank to confirm the funds, and two of the five consultants I dealt with mentioned that the matter could have been settled last week already. Unfortunately, I have been sent from one consultant to another without resolution, and the service I have received has been disappointing.
I have never experienced such issues with other banks, even when receiving larger amounts. I have already escalated this matter on social media due to the lack of accountability and assistance.
I request urgent intervention to resolve this matter immediately and restore access to my account. Please confirm when the ***** block will be lifted and what steps Standard Bank is taking to ensure my debit orders and financial obligations are not further compromised.
Sincerely, Nicole Stellenboom
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Thank you for your response. While I appreciate the acknowledgment, I must emphasize that the situation I am experiencing is completely unacceptable.
My account has been blocked far longer than I was advised, resulting in multiple debit orders bouncing and causing unnecessary financial strain. I was assured that the ***** block would be lifted by Sunday, yet it is now Monday and I still have no access to my funds. The lack of accountability and the poor service I have received from multiple consultants has only added to my frustration.
It is not enough to simply apologize. I expect immediate action to restore access to my account and a clear explanation of why this issue has not been resolved as promised. Furthermore, I expect Standard Bank to take responsibility for the consequences of these delays, including the impact on my debit orders and financial obligations.
I urge you to escalate this matter urgently and provide me with a concrete resolution timeline.
Thank you for your response. While I appreciate the acknowledgment, I must emphasize that the situation I am experiencing is completely unacceptable.
My account has been blocked far longer than I was advised, resulting in multiple debit orders bouncing and causing unnecessary financial strain. I was assured that the ***** block would be lifted by Sunday, yet it is now Monday and I still have no access to my funds. The lack of accountability and the poor service I have received from multiple consultants has only added to my frustration.
It is not enough to simply apologize. I expect immediate action to restore access to my account and a clear explanation of why this issue has not been resolved as promised. Furthermore, I expect Standard Bank to take responsibility for the consequences of these delays, including the impact on my debit orders and financial obligations.
I urge you to escalate this matter urgently and provide me with a concrete resolution timeline.