Poor service by Standard Bank

I had a RCL account with them, which I settled in August unti today I am still waiting for Standard Bank to update their records and send an update to credit bureaus so that my profile is updated. I emailed the paid up letter, called them countless times even my debt counselor sent this to them but nothing done until today. Their service is very bad, the attitude of their consultants is appalling am gonna close my accounts with them and move to other bank.