Poor service by Standard bank.

Good day everyone,

My name is John Minnaar, I app**** for a gold credit credit card online on Saturday, 4th of May.

My application was approved, I received a email shortly after the application was captured that I need to complete a video call with a call centre consultant, which was done and completed on Tuesday, 7th of May.

Shortly after the video was completed was completed, I received another email with a link that I had either clicked on copy or paste in my internet browser, please find below link.

Dear John Minnaar GOOD NEWS! Your application is successful You are one step closer to getting your Standard Bank Credit Card. Please copy the link below into a browser to view and accept your offer! https://cardonline.standardbank.co.za/register/aeb9702b-0fdb-4654-ac8d-a4ed0fe10dbf Sincerely, Standard Bank Card Online Team

I clicked on the link to complete the application and to create or view my offer, however when I entered my email address, a password and then my ID number, I get a error message that my details does not correspond with the details you have on the system.

I went to your Standard bank branch in Parow yesterday, however the lady at the enquiries desk was trying to assist me by updating my details, however when I clicked on the registration link while I was in the branch, I get the same error and was told that I need to call the call centre again for further assistance.

Called the call centre this morning, however the lady that I spoke to was so rude and ***********, always interrupted me while I was speaking and rudely told me that I am stupid, sounded like I did not know what I was talking about and explained that she sent a email to your online banking or credit card division,, they already read he email while I was still on the call with her and that they will call me after 10 minutes.

It is now two weeks later and I am still waiting for that call or someone to assist me. If I have to call again, I will loose my cool, because this poor customer service, promises of getting back to me not fulfilled.

Standard Bank call centre agents and branch consultants does not listen to clients, therefore they don't know how to assist clients.

All I want to know is when this broken link will be fixed, how long will I have wait before I can collect the credit card a branch of my choosing and what else do I need to do to complete the process.

Please get back to me ASAP.

Kind regards

********** .