Poor service by staff members at the branch

Yesterday i went to the Hayfields branch to close my Credit card, when i got there, there was no one at the reception, i took a seat to be attended by a consultant. Then an African guy walked in and started talking to the coloured lady inquiring about something.....surprisingly the lady listened and even called Rooksana to the picture....to cut the story short, Rooksana ended up attending to the guy ignoring us who were sitting and waiting to be attended. I find that behaviour pathetic......i was glad that atleast i went to Std Bank to close the account....can you please attend to this odd behaviour which is happening at Hayfields branch.