AM
Ayanda M
1 reviews | Active since Oct 2019
02 Oct 2019, 11:01
Poor Service By Geraldine from Kingsmead Branch
On the 17/09/19 at StandardBank Kingsmead Branch I intended to transfer funhds to other account buying a truck. When the service consultant Geraldine sent me a proof of payment the account number was completely different from the one in the banking details I gave to her. Now the service manager Arushka she keeps telling me they are waiting for feedback and my dealer is about to return the truck back to market.
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Replies (5)AM
Ayanda M's updateReviewer Update
02 Oct 2019, 11:05I trusted the service consultant on helping but now the Lady on the front desk and service consultant manager Arushka told me it my fault because I signed.
From the 19/09/19 when I bought the query to the branch attention 10 business days has elapsed and the funds are not yet available in my account.
I searched for account number the money was sent to Van Der Merwe & Robertson Attorneys account. I made that information available to the service manager Arushka still that did not help.
Head office of StandardBank (CEO) may you Kindly intervene as I am losing the truck today.
AM
Ayanda M's update02 Oct 2019, 11:05
Reviewer Update
I trusted the service consultant on helping but now the Lady on the front desk and service consultant manager Arushka told me it my fault because I signed.
From the 19/09/19 when I bought the query to the branch attention 10 business days has elapsed and the funds are not yet available in my account.
I searched for account number the money was sent to Van Der Merwe & Robertson Attorneys account. I made that information available to the service manager Arushka still that did not help.
Head office of StandardBank (CEO) may you Kindly intervene as I am losing the truck today.
Standard Bank's replyOfficial
02 Oct 2019, 15:36Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply02 Oct 2019, 15:36
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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AM
Ayanda M's updateReviewer Update
04 Oct 2019, 11:12The only response I get is standard Bank is waiting for feedback the problem here I have been hearing the same response from different people since the 19/09/2019.
AM
Ayanda M's update04 Oct 2019, 11:12
Reviewer Update
The only response I get is standard Bank is waiting for feedback the problem here I have been hearing the same response from different people since the 19/09/2019.
AM
Ayanda M's updateReviewer Update
09 Oct 2019, 16:53Standard Bank I am so disappointed!
This is a forth week my issue is not yet being resolved.
And I’m not getting the final outcome whether I’m gonna get the money back or not. I need to move on with my life!
????
This is a forth week my issue is not yet being resolved.
And I’m not getting the final outcome whether I’m gonna get the money back or not. I need to move on with my life!
????
AM
Ayanda M's update09 Oct 2019, 16:53
Reviewer Update
Standard Bank I am so disappointed!
This is a forth week my issue is not yet being resolved.
And I’m not getting the final outcome whether I’m gonna get the money back or not. I need to move on with my life!
????
This is a forth week my issue is not yet being resolved.
And I’m not getting the final outcome whether I’m gonna get the money back or not. I need to move on with my life!
????
Standard Bank's replyOfficial
10 Oct 2019, 14:34Dear Ayanda Mdlalose
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that I am attending to the matter.
Kind regards
Kedibone Molefe
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that I am attending to the matter.
Kind regards
Kedibone Molefe
Complaint Resolution Centre
***
Standard Bank's reply10 Oct 2019, 14:34
Official
Dear Ayanda Mdlalose
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that I am attending to the matter.
Kind regards
Kedibone Molefe
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that I am attending to the matter.
Kind regards
Kedibone Molefe
Complaint Resolution Centre
***