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Ms P M..

1 reviews | Active since Apr 2014

17 Jul 2022, 10:16

Poor service by DAVY MA***WANE

I went and paid off my personal loan at Standard Bank Forsburg Bank the one in Dragon city. I was assisted by a gentleman by the name of Davy Ma***wane. I am very disappointed that he has done half a job. I could not get confirmation that the loans account was closed and I am no longer owing. He promised to mail me as soon as it's done.

Till this day I have not had any communication regarding this. He had promised to send me confirmation email once this is done. I told him that I do not want to go to a branch again month end because of incompetence.

This is poor customer service. Why do I have to beg a consultant to do his job properly. All he had to do is send me confirmation email that would probably take him less than 2 minutes.

I am not happy nor am I satisfied with the service. Only after a complain will people do their jobs accordingly. Very DISAPPOINTING.

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Replies (6)
Standard Bank
Standard Bank's reply17 Jul 2022, 11:17
Official
Hello Puleng 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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MPM
Ms P M..'s update19 Jul 2022, 09:24
Reviewer Update
I still have not received feedback regarding my complain. Standard Bank just does not care about clients concern, no wonder we have your Davy Ma***wane behavior accepted by head office. There is still no sense of urgency within.
Standard Bank
Standard Bank's reply19 Jul 2022, 11:08
Official
Good Morning Puleng

Thank you for alerting us to this.
 
We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team.

Kindest regards

Standard Bank Hello Peter Team 
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MPM
Ms P M..'s update19 Jul 2022, 11:28
Reviewer Update
Is the relevant "TEAM" really relevant? Not according to the RIDICULOUS POOR CUSTOMER SERVICE I'm receiving. Asking for my IDENTITY will not ease my FRUSTRATION. I had SAID in my initial complain that DAVY MA***WANE from Standard Bank located at Dragon city has all my details. Get someone to contact him and stop sending me ****** request and get this sorted already. I am seriously loosing it......
Standard Bank
Standard Bank's reply19 Jul 2022, 11:53
Official
Good Day 

Please note we have sent a request to the branch for further investigation and we will be in touch soon.

Kind regards 

Standard Bank Hello Peter 
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Standard Bank
Standard Bank's reply19 Jul 2022, 15:05
Official
Good day Puleng

Thank you for allowing us the opportunity to resolve your matter.
 
Our team has assured us that the matter is resolved and we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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