LM
Linda M
1 reviews | Active since Apr 2019
26 Mar 2025, 09:24
POOR SERVICE BY BUSINESS ACCOUNT RELATIONSHIP BANKER
I'm absolutely disgusted by the way I have been treated by business account partner (Malthi Chetty Relationship Banker KZN). I have been trying to get my Home Loan bond account linked to my business account for two months. email are being forwarded to junior staff, no feedback is forth coming. when I follow up the process seems to start from scratch this is totally unacceptable for a business account. I have escalated the matter to Ranit Narain(Enterprise Banking Manager KZN), worse not even a response.
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Standard Bank's replyOfficial
26 Mar 2025, 09:45Dear Linda,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Mar 2025, 09:45
Official
Dear Linda,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***