Poor service both business and personal banking

Poor service

On Friday I had my corporate bank garage card declined.

I went into cresta branch at 10am waited in line for 30 minutes to have my pin activated.

I was told by your consultant that all was in hand regarding the usage of the card.

Previously this could be done over the phone, with covid I'm sure there's many other ingenious ways for this to be done in a safe manner however I did follow procedure

The same day at 4 50pm I try and fill up only for the transactions to be declined twice.

When I call your call centre and after a 14 minute wait, I am told that there was a block on the card due to FICA.

Which means that my visit to your branch was fruitless, I was also told that all was in order.

This re affirms me moving my personal accounts away from standard Bank after 26 years of being with standard and taking my business to FNB.

I will follow suit now with my investments.

I now needed to have paid for my fuel in my personal capacity and will need to wait for reimbur*****t.

Sincerely upset customer.