TM
Thembo M

1 reviews | Active since Aug 2019

19 Aug 2019, 11:39

POOR SERVICE ! BEYOND COMPREHENSION

Up to today no one from Oakhurst has contacted me. As you would have noticed their response did not have anytime line to solving a problem . The waiting could be forever as usual. Trust me the debit order date will not be missed and amount debited will never be short as the poor service and inconvenience in my life presently. Looking back to other insurance companies i have had car insurance with , Oakhurst has to be the worst . When i had First for Women and my car was ****** , the investigator came to my home same day , i went and requested a logbook from the bank and money was in my account. If it was not for the delay from the bank to get a log book the process would have been less than a week at most . They called me all the time informing me what was happening . I thought change was GOOD boy was i not mistaken!!!!

All this unfold after i received a video from CEO/Director appreciating that i have been a client for more than five years . My story NO CAR , NO UPDATES, NO ONE CARES. The primary objective is to ensure my debit order runs !!!!!

OAKHURST YOU ARE ONE OF A KIND .

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Replies (1)
Standard Bank
Standard Bank's reply19 Aug 2019, 15:53
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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