POOR SERVICE BEYOND BELIEF!!!!!!!!

Good day, they don't deserve 1 star AT ALL. I have a homeloan for approximately 9 years. For one or other reason the debit order for beginning of November and December weren't deducted. I have called in total 4 times requesting them to reinstate the debit order but to no avail. What on earth must I do to get this sorted. I am working in a clinic and cannot take time off work to sort out a problem that is CLEARLY not my doing. While trying to sort this out from my side, I have been transferred SO MANY TIMES TO DIFFERENT people. I had to hold for approximately 20 minutes. This is UNACCEPTABLE!!! If this is the way Standard Bank is doing business, I think I must approach the opposition for the remainder of the homeloan? My homeloan account is ***. My cell number is ***