Poor Service

I requested a Cheque card replacement before it expired to be delivered to my home they never delivered . I then went to the Menlyn branch on the 4 May 2022 for the card to be delivered to the branch since no communication received. Today in the 26 May 2022 i went to the same branch again to check where the card is . I was told someone cancelled the instructions of being delivered to the branch on the 15 May 2022 which is not me. Basically i can’t use my card because its expired.