Poor Service

I am in need of a payment relief. I emailed Standard Bank to request assistance in relief of my student loan, as they were SO helpful throughout last year.

I was approved of a 3 month holiday effective end of April 2021, since today i have been debited. Putting me in a very difficult position. June 31st will be the final month.

I have called countless times. (only 2 telecom consultants have been helpful in actually trying to assist) I was told I would get a reversal but the debit went off again the very next day. Iv also gone into the bank & a consultant who was kind enough to follow up; called me to say he had communicated with debt care center & advised him the holiday was loaded and not effect May 31st debit order. But again I was debited.

If Standard Bank cannot assist me in this, please can it be advised. This is very poor service & frustration to put your customer through. All I need is assistance these 3 months and i am able to continue my payments as i ALWAYS do.

I would appreciate if someone could assist me with this matter.

Sincerely