POOR SERVICE

I had my card replaced, and i've been trying to access my internet banking without success. I do enter my username and press forgot password, I do get the verification code via my email address, the system will then prompt me to enter the password, which I do, but I will get a message that reads "Something went wrong, this service is currently unavailable, please try again"

This has been happening for days now. I have called the internet banking services 3 times already, the 1st time, the line was cut (not by me) but the consultant failed to call me back even though I had supp**** my number at the beginning of the call. The 2nd time, yesterday, I was told that I had failed the validation test, don't even know what is that i got wrong. The 3rd time was today, again the call was cut, the consultant again failed to call me back, even though I had provided her with the contact details, kanti why are we supplying these details if they aren't going to be used should the call be cut. In all of the 3 days, I had to wait on the line for about 35min just waiting for my call ;to be answered. What am I suppose to do now, am I expected to call again these people.... and waste my time again

Please note, when I went to the branch (church street, PTA) the consultant said, all was well, I should be able to access the internet banking.

Standard bank must stop toying with us, CAN I PLEASE GET THE ASSISTANCE I DESERVE, PLEASE.