RI
Rushdah I
1 reviews | Active since May 2013
14 Aug 2025, 08:20
Poor service!! Bank account hacked!!! All cash drawn out!
My Account was HACKED and all my money drawn out!!! STD bank use to have double authentication so that no one can use your bank account without approval to your cell phone. Mine was removed!! Someone had processed over 10 transactions and STD bank did not stop it this time as per what they usually do when ***** suspected! It’s been 5 days!! I have not been called by anyone as I have a private banker. I’ve sent three emails over three days. No one bothered to contact me. They state I must wait 1-2 weeks and then collect a card when ready. DO NOT apply at std bank. Your money is not safe at all!!!! I am a working mother with no cash to get to work or feed my kids!!!! Disgusting customer service! 😡😡
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Standard Bank's replyOfficial
14 Aug 2025, 08:23Dear Rushdah,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Aug 2025, 08:23
Official
Dear Rushdah,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***