sM
shana M
1 reviews | Active since Oct 2023
20 May 2024, 10:58
poor service
I have been trying to find out if the Forex department at Clearwater is online from 8.47, apparently an email was sent to clearwater branch to contact me, that clearly did not work, and i have been passed around given other numbers and clearwater is too busy to answer the phone. I don't live near clearwater, as i went on saturday and they were offline. Great service Standard Bank call centre and clearwater
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
20 May 2024, 11:04Dear Shana
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 May 2024, 11:04
Official
Dear Shana
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
sM
shana M's updateReviewer Update
20 May 2024, 13:36Hello
I still have not had a response from Clearwater as yet
if there a number i can contact with going thru the call centre, which is time consuming and so awful.
thankyou
I still have not had a response from Clearwater as yet
if there a number i can contact with going thru the call centre, which is time consuming and so awful.
thankyou
sM
shana M's update20 May 2024, 13:36
Reviewer Update
Hello
I still have not had a response from Clearwater as yet
if there a number i can contact with going thru the call centre, which is time consuming and so awful.
thankyou
I still have not had a response from Clearwater as yet
if there a number i can contact with going thru the call centre, which is time consuming and so awful.
thankyou
Standard Bank's replyOfficial
20 May 2024, 14:12Dear Shana
Please be advised that we will follow up with our team.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Please be advised that we will follow up with our team.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 May 2024, 14:12
Official
Dear Shana
Please be advised that we will follow up with our team.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Please be advised that we will follow up with our team.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 May 2024, 15:45Dear Shana
Thank you for taking our call.
Our team has confirmed that this matter has been addressed.
Once again we humbly apologize for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our team has confirmed that this matter has been addressed.
Once again we humbly apologize for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 May 2024, 15:45
Official
Dear Shana
Thank you for taking our call.
Our team has confirmed that this matter has been addressed.
Once again we humbly apologize for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Our team has confirmed that this matter has been addressed.
Once again we humbly apologize for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***