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bothakevin B
1 reviews | Active since Dec 2016
28 Mar 2024, 11:29
POOR SERVICE! awaiting settlement letter for over 2 months!
I honestly cannot understand, I've been waiting for a settlement letter for my VAF for over 2 months. They keep saying it will be sent, than they say I have to request another one cause the previous one expired! *** is wrong with the people working in the VAF department? Can we please catch a wake up! I don't see how people can do business with you! When they want the business they're all in, but when you need assistance! You might wait until they Kingdom come! Wow And train your agents to be more professional on the phone! One guy had such an attitude! Gosh
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Replies (4)
Standard Bank's replyOfficial
28 Mar 2024, 11:48Hi Kevin
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Mar 2024, 11:48
Official
Hi Kevin
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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bothakevin B's updateReviewer Update
28 Mar 2024, 11:52If that's not the level of service you strive for, you should employ people that actually wants to work, and would pay attention to detail, and assist clients the best possible way! Let's see how "in touch" they will be... I don't have hope! This is an automated response anyway! Don't know what I was expecting
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bothakevin B's update28 Mar 2024, 11:52
Reviewer Update
If that's not the level of service you strive for, you should employ people that actually wants to work, and would pay attention to detail, and assist clients the best possible way! Let's see how "in touch" they will be... I don't have hope! This is an automated response anyway! Don't know what I was expecting
Standard Bank's replyOfficial
28 Mar 2024, 12:16Hi Kevin
We have reached out to the relevant team so that we can ensure a speedy resolution.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Mar 2024, 12:16
Official
Hi Kevin
We have reached out to the relevant team so that we can ensure a speedy resolution.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
05 Apr 2024, 11:27Hi Kevin
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply05 Apr 2024, 11:27
Official
Hi Kevin
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team