Poor Service, Avoidance, Arrogance, Incompetence

13/02/2015. I went to the bank for assistance with one of my accounts. At this point it was discovered that there was a system error on another account as well. I received no help from the branch, kept being bounced like a ping pong ball between the branch and the call centre. I tried to speak to the branch manager, No response or replies to my messages. Out of frustration I contacted the complaints resolution department. With regards to the system error, I was told that the branch needs to credit my account, however they kept sending the wrong customer details through to the complaint department. This took days! Eventually I thought it was sorted out only to find out that even though the complaint dept was doing everything to assist, the branch manager was refusing to credit my account. All the paperwork he needed was sent on time. I was told that the instruction is as per the ombudsman process and complaint resolution dept and the branch must credit my account, however the manager is blatantly ignoring the request, He is conveniently unavailable and the only one who can authorise the payment yet refuses to do so even though the \PROOF"he requested has been sent from head office"""