Poor service -ATM deposit failed@STANDARD BANK

On Monday 02 Feb 2015 my brother sent a friend to deposit R2000 into my account at a Standard Bank(SBSA)ATM. The gentlemen was able to start the transaction to a point where he was waiting for confirmation of the amount deposited when suddenly it jammed and a receipt stating the transaction was unsuccessful. So he went inside the bank to report the matter. A call was logged and was advised he will not get the money back on the spot, they have to wait for an investigation by the ATM group. They promised to have the issue resolved on Wednesday (4 Feb 2015) which didn't happen. Yesterday 05 Feb 2015 SBSA Balfour Park phoned promising that the ATM group will call me as a recipient to resolve the issue,no call came in. Today it's Friday (6 Feb 2015) I'm still waiting to receive the money. I'm very much disappointed at the level of service received and lack of swift responsiveness from the bank's side to have this issue resolved. I have been their client for many years but this incident is quite frustrating as and when one deposits money in the ATM in most cases it is needed immediately! It turns out the technical team was working inside the ATM, why was there no \OUT OF ORDER"WARNING!!"""