Poor service at the Dainfern Branch

<p>I have to say that I experienced such poor service at the Dainfern Square branch yesterday. There was only one person dealing with client queries and one person as a teller. There was no manager available at the branch. This is on a Saturday at month end when obviously people would like to attend to their banking needs. The line was so long and people and actually came back a few times hoping for the line to calm down. The poor lady dealing with client queries was obviosuly overwhelmed with unhappy customers (to her defence she knew what she was doing but clearly could not cope). This is shocking. The general service from Standard Bank has been so disappointing lately and I may very well change banks</p>