Poor service at the branch of mall of the north

So I'm at the branch at mall of the North branch to speak to a financial advisor then get told he/she is working from home, my shock and horror they say you book an an appointment yet they don't even have a number, what ever games are happening at that branch there is an issue I cannot book someone who is supposed to be at the branch, I have to go to another branch to look for one, I'm utterly disappointed as someone who wants to do business with the bank no one at the branch is a saving grace, it's poor all round, to make it worse I sat in a Que for closet to an hour to get told that... Shaking my head.