Poor Service at the Branch and Call Centre

<p>i took time off work after just getting back to work to go into the Standard Bank Chatsworth branch yesterday to change the number on which i receive my OTP as i needed to do some internet tranfers which have now become urgent. the consultant informed me that it would take two hours to change. up till now it has not changed or updated yet and the OTP is still being sent to my old number. this is frustrating, whats more frustrating is a 30 minute wait when i attempted to call the call centre. i would like to be contacted asap regarding this</p>