Poor service at Standard Insurance limited

Lodged claim, 1/10/2015 at 18h00. Rental property's back door was broken down and security door damaged in burglary. Requested guard to guard the house, cause the door was broken down and open. Call centre advised that I can appoint any guard to secure the house up to R2500. Also do emergency repairs.Googled and phoned 2 co's without any success. Phoned someone I know in the sec. business. Although he does security work, he has no security co. He offered to do it and was at the tenants house within an hour. Next morning the SB contractor phoned us -visit the house and suppose to do the emer. repairs. Evening I phoned and tenant advised-no emergency repairs done. Tenant did the repairs. Very embarrassing! Now SB has a problem with the invoice for the private guard. Damaged door and frame was 60 year old original oregon doors. SB contractor and SB claims handler doesn't know difference between Meranti and oregon wood! Over the past 4 weeks, I followed up the claim on numerous occasions. Not once has Standard Bank claims phoned me. Every time Filicity commits to sending me an email, with the outstanding requirement of the outstanding invoice. and the policy wording. no result. ****!