POOR SERVICE AT STANDARD BANK THE GLEN

So during lunch I went to Standard Bank at the Glen, to get assistance with increasing my overdraft. I must say I am rather disappointed by the service there. It is no secret that during lunch time that most people rush to the bank for assistance as by the time people knock off the banks are closed. The service there is terrible! The workers are soo slow!!! I que'd at enquiries and I had a guy ask me what I'm there for which I explained and he advised that I was at the right que. Just as I am the third person at the que about to be assisted I am told that I am on the wrong que I should see a sales consultant. Meaning I ahd to que all over again and my lunch time is almost finished. The front desk was left unattended for a while. Clients would come in and find no one at the desk and the sales consultants are soo slow its actually sad! It is as if they lack motivation. So I finally got assisted by a lady called Penny Baloyi who assisted me in logging into my internet banking where we app**** for the increase and it said declined, I should go into the bank and see a sales consultant. she said that even if she was to do it on the system it would decline so it was pointless for us to even try. She didn't even look interested. I then left without getting ANY assistance after being there for almost two hours! Whilst when I called the customer line the very same day I got helped. The bank should consider going for a team building session or something! The service there is BAD. I saw two staff members who I didn't get their names taking the people they know to be assisted RIGHT AWAY while some of us have been there for long. FIX IT!!!!!