Poor service @ Standard Bank Silverton

Went to Silverton Branch on the 9th November to withdraw a portion from my Liberty account knowing very well that this can only be done by financial advisers. 1st, The branch consultant, Malefo said she could not locate my advicer on the system so she called their branch advisers; Angie and Fortunate. 2nd, Unfortunately they said they could not assist in any way as I'm not their client; it was just after 16:00 so she could not contact Liberty offices. 3rd, The last time I did the same transaction I was assisted by Angie herself and she even advised on increasing the premium. Malefo was not gonna be at the branch the next day so she asked her colleague Tshepo to contact Liberty to send through the required documents. I specifically asked if it would be possible for him (Tshepo) to email those documents to a convenient branch if need be. 4th, On the 10th I went to Mams Mall branch assisted by a very professional and dedicated Tshepo👌 (not the same person as the one at Silverton Branch). 5th, He was unfortunately told by Adel, Silverton Branch Teamleader that nothing was done from their side. Once again Liberty offices were closed and for the second day I could not be assisted. On the 11th Tshepo from Mams Mall connected with with the Liberty consultant from the head office who assisted me greatly and confirmed that my financial adviser still works and is definitely on the system. # Silverton Branch's level of service was unacceptable