Poor service at standard bank Rustenburg

My bank account has been frozen because of a SARS payment that was made, it has been about two weeks now since I have attempted to have it rectified. On the 10thJune2024 I went to the bank to renew a lost bank card, to my surprise I was notified that my account is frozen and they want to verify the money that has been deposited. All my salaries have been going into that account, and the amount deposited is fairly below my usual salary, it has all the reference, which is obvious 🙄. I also went on to gather the proof of payment and supporting documents from Sars and submitted for perusal to the bank. To date no one is assisting me at the standard bank Rustenburg. I have money in my bank account, but can't use it as the manager claims that they don't have the relevant facility in their branch. Kindly assist as I am going from pillar to post. It's been almost two weeks now.