Poor service at Standard bank Phoenix plaza branch

I went to the bank on Tuesday regards my business account application,I had a small issue with signing the forms , as I get in at the Standard bank Phoenix plaza in Durban , the was no one at the front desk then I waited eventually the Indian gentleman come to assist so I explained my problem then he told me go and sit at the end of the chairs , someone will come and assist me..While i was waiting infront of me there was a client with a lady whose working there assisting the client so i thought after that client it's gonna be me but unfortunately,when she was done she stood up and go to her colleague and chat ,at the back in one of the offices ,there was guy who was busy with his laptop so i couldn't understand people that came after me are served and gone so i wanted for so long nobody cares .i walk out ,outside i saw the guy was assisted me earlier then I asked him who was going to help me? Because nobody seems to care and am leaving now,he told me the person who deals with business account...Tell me first of all i wasnt even registered so how that person know am waiting? Then I remembered while I was telling him my story,the was other customer behind me so he was chatting with him so clearly didn't pay .more attention on me .Then I felt if I was an Indian I was gonna get the assistance and attention like others or if at the bank then we're African people.I noticed its only one African guy but at the teller side..So i walk away and sent an email to my consultant, then my problem was sorted...I will never go to Standard bank in Phoenix Plaza Duurban