POOR SERVICE @ STANDARD BANK KIMBERLEY

On Saturday (01 October 2022) I went to Standard bank Kimberley to get a copy of my NATIS. As usual there bank puts the assistant or the receptinist by the entrance to assist, I explained to the lady (Florence) what I am there to do, she said please join a Que you will be assisted by the consultant. I did that, and as a norm I say some old lady walking to an empty counter I went to her & I told her that I am there for my NATIS copy, she said the same thing please join the que. The old lady is a team leader there apparently (Rene Heldsinger). When it was my turn by the consultant after queing for 50 minutes, the consultant (Ipeleng Beise) asked the consultant next to her how do they do that, & the respond was we dont do that here, we request from JHB brand or head office, and she then went to the same old lady that I approached during my five minutes in the bank, and clearly she did not get help from her so called team leader (Rene Heldsinger). She then aske the other consultant on her right (Kelly Wookey), who also said she does not have a password code to go into the system, she took my details and promised to comeback to me yesterday (03 October 2022), which never happened. Standard bank Kimberley service is VERY POOR.