NW
Nikita W
1 reviews | Active since Oct 2019
05 Sept 2020, 19:12
POOR SERVICE AT STANDARD BANK
As a Prestige Account Holder at Standard Bank you suppose to have a DEDICATED Banker/ Consultant. My experience I would love to know what they are dedicated to. It is definitely not service. Even at the bank where I hold my account (Kolonade, Montana Park, Pretoria) you are just one of the million and must stand in the queue like someone who has just opened an account and has R10 in it.
NO PERSONAL SERVICE. I have been with Standard Bank for over 35 years and get treated like nobody, definitely not like a Prestige Account Holder.
DISGUSTING. They might as well be a Government Entity. Like the Post Office.
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Standard Bank's replyOfficial
06 Sept 2020, 05:39Hello Nikita
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply06 Sept 2020, 05:39
Official
Hello Nikita
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
*** (fax)
***
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