Poor service at Standard Bank

I went too a ATM and forgot my pin ...I attempted twice at the ATM hand decided to go to the nearest branch which was at the Midlands liberty mall for assistance.... I meet a lady named Wendy who told me to try a 3th time which resulted in u card been blocked..... I then went into the Branch to unblock my card with Wendy... I was declined my money as accordingly to them my I.D was invalid an yet I used the very same I'd to open the account with them..... I'm now left in a situation as I don't hear access to my monthly pay.. I now have too wait for Monday as its too late to go to home affairs to make a new I.D.....(I was til by the branch Manager at Standard' Bank that I have to ho and make a new I.D.. And that there was nothing he could do to help me.