Poor service at it best, Moving forward with extreme Poor service!!

Hi i have called the standard bank contact center *** yesterday 27/10/2019 because im unable t access my beneficiaries when using autoplus atm. was was put to the ***** division where i was not assisted and was made to hold for 10min by the consultant. today i called the credit card division seeking help regarding this, i spoke to Mohapi and second in commend Nokthando or Nokthula. which i was not assisted as they to go to the branch. they insisted that they cant help me although this is in their division. why must i deal with such when im paying monthly fees for a certain service. please listen to my calls and advice if this is the standard of service that standard provides to its client. if this was an emergency it means that i would have been stranded, with no help, no assistance. you can on standard, with the poor standard