MA
Mark A
1 reviews | Active since Feb 2018
24 Oct 2024, 09:25
Poor service at Home loans department.
Standard Bank home loans is the worst. Since the repo rate was adjusted the loan interrest was never adjusted despite being on flexible plan. Access bond was never granted despite numerous requests citing I must wait 10 days. Call center agents suck.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 Oct 2024, 09:30Hi Mark
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply24 Oct 2024, 09:30
Official
Hi Mark
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
MA
Mark A's updateReviewer Update
24 Oct 2024, 09:35Your call center agents are terribly unhelpful and make you wait for ages - a query will take 20 to 25 minutes before you even get to the right department only to be rebuffed and given nonsensical information.
MA
Mark A's update24 Oct 2024, 09:35
Reviewer Update
Your call center agents are terribly unhelpful and make you wait for ages - a query will take 20 to 25 minutes before you even get to the right department only to be rebuffed and given nonsensical information.
Standard Bank's replyOfficial
24 Oct 2024, 10:14Hi Mark
We will follow up and provide details. We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up and provide details. We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Oct 2024, 10:14
Official
Hi Mark
We will follow up and provide details. We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up and provide details. We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***